Shipping Policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking details once your order ships.

Shipping Times

Average delivery time after dispatch is 7–14 business days. Delivery times may vary depending on your location and carrier.

Free Shipping

We offer free standard shipping on all orders over $50 AUD. Orders below this threshold are subject to a flat shipping rate shown at checkout.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number. Use it to follow your package in real time. If you have any issues, contact us at support@kelltoy.com

International Shipping

We currently ship to multiple countries. Shipping costs and delivery times for international orders are calculated at checkout based on your location.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at support@kelltoy.com and we’ll work with the carrier to resolve the issue as quickly as possible.